Shipping Polic and Delivery Information

SHIPPING POLICY:

TIME FRAME FOR DELIVERY: Our items are custom made at the time of order and can take 2-4 weeks from date of order to ship date. The 2-4 weeks are Business days & do not include weekends or holidays.

Please understand that each item is a custom handmade creation and some pieces will take longer. Rush is really not a specialty of hand made products!

We carry a full inventory of delightful products that we offer monogramming on, included in the price, for you in our shop.
Since our products are custom made and based on your own design, the fulfillment process may in some cases run a little longer.

You can usually expect delivery not more than FIVE to SEVEN  business days After the product ships, depending on where in the United States you reside. All About You Design is located in Northern Palm Beach County, Florida so if you are in Florida delivery can be as rapid as overnight.
 
During the HOLIDAY SEASON, our embroidery machines run long hours but we still may need a few extra days to get your product to you. USPS delivery times may be longer during the Holiday season. Remember to ORDER EARLY.


You will receive an E-Mail shipping notification from USPS. The shipping notification will include your TRACKING NUMBER and the shipping address. Please take a minute to review the USPS shipping notification and double check us on whether the shipping address is correct. After all, two heads are better than one.

As you complete our order form, please include the suffix for your address, for example: Street, Avenue, Court, Place, Drive, etcetera. ALSO Please Remember IF you are having your item delivered to your OFFICE address and You are in a large (or Small) office WE HAVE TO know that!! IF your package is going into a building with a mailroom and not directly to you we need to know so Signature confirmation of delivery can be added!  IF you don't receive the package we can not be responsible!

We need the street suffix because your street name may be duplicated within your zip code, We need Apt. or Suite numbers! ALL that information is critical in getting your order from us to you. For example, there may be Maple Street and Maple Place and Maple Court. Please be especially certain to let us know which Maple is your Maple.

If you do not include that information and USPS does not have enough delivery information, then USPS may deliver your package incorrectly, return the package to our shop, or research your address and charge us for the research service. Their additional service charge to us will be minimum eight dollars. In order to keep our product prices to our customers as inexpensive as possible, we need to avoid that extra charge.

If your package is returned to us because you have not included an accurate or complete address, we will ask you to pay an additional fee for the second shipment.
All our items are hand made at the time they are ordered. Items normally take 2 weeks from date or order to ship date. Our Items ship USPS Priority Mail with Delivery confirmation. Items shipped to addresses, other than the cardholders address, will be shipped with signature confirmation of delivery required.
All About You Design is not responsible for Items not received due to circumstances beyond our control.

Thank you for reading our shipping policy statement