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| Frequently Asked Questions |
| Q. Can I use the back button on the browser? |
| A. No, using the back button will cause data inconsistency throughout the site. Please be sure to always use the navigation provided on the site. |
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| Q. Do you charge for shipping? |
| A. Yes, Priority shipping (USPS) is charged as per package size. |
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| Q. Do you charge sales tax? |
| A. Yes, I am currently required to charge the mandatory 6.5% sales but only for orders shipped to Florida. |
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| Q. Do you include monogramming with your bags or belts? |
| A. Yes, monogramming is included on ALL custom ordered items, but must be indicated at the time you place your order. |
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| Q. Can I have my own bag monogrammed by you? |
| A. Yes, There is a charge however I will gladly monogram your own bag for you. |
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| Q. If I purchase one of your ready made bags or belts can I have it monogrammed? |
| A. Yes, most of the time you can. There are a couple of exceptions (like a ready-made reversible belt) so please contact me. |
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| Q. Is there a charge for monogramming a ready-made item that I purchase from you? |
| A. Yes, if it is an item that I purchased for re-sale and did not make myself or custom make for you there is a minimal charge for monogramming. |
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| Q. Does the price shown for your bags include the handles? |
A. Yes, the prices shown are for the complete bag or purse.
On the Bermuda Bag sets the price includes, handles, liner and one cover for the set. However, if you already have a handle and simply need another cover covers are available for purchase separately. You may also purchase the handle separately if you already own a 4 button cover. You will need to contact me so we can make sure that your handle is compatible with my covers. Spacing between buttonholes needs to be the same. |
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| Q. Do your Bermuda Bag covers fit Lilly Pulitzer handles? |
| A. Yes, the regular sized covers are compatible with adult sized Lilly P. Bermuda Bag handles and all large Lilly covers fit the regular sized 4 button handles. BUT, again, the spacing between the buttonholes is the key here. Some Lilly handles/covers have buttonholes spaced at 2" apart some less than 2" so I will need to know that spacing. |
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| Q. Are all your Bermuda bag covers reversible? |
| A. Yes, almost all my Bermuda Bag covers are made reversible. There are some that are not but I will always make sure they are clearly marked as not reversible. If you custom order your fabric selection includes your Outside and Inside fabric choices. I think you should get the most use out of your bag and love the fact that you can get two looks out of one cover. |
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| Q. Are your purses or bags reversible? |
| A. No, the purses and bags are not reversible. |
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| Q. Are all your belts reversible? |
| A. No, not all the ready made belts I make are reversible. I do try to make the majority of them reversible so you are getting two belts for the price of one. They will be clearly marked if they are not reversible. Always remember, you can use my Design Your Own Belt custom order feature and have it made just the way you like! |
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| Q. Why aren't your belt prices all the same? |
| A. Because some of the ribbons and buckles I use are quite expensive. The price of the belt reflects the price of the materials used. |
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| Q. How quickly will I get the custom item I ordered? |
| A. All my items are individually handmade to order. I do try to ship out orders within 10 days of receipt of payment. Some custom orders might take longer but I will notify you if that is the case. |
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| Q. I love your fabrics and ribbons! Can I purchase them from you? |
| A. I'm so pleased that you like my fabric and ribbon selections. Some of the fabrics are for sale and will have a by the yard price on them. At the present time none of the ribbons I use are for sale I use them exclusively in the production of my products. |
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| Q. What methods of payment do you accept? |
| A. At checkout you have the choice of either paying through my Secure Credit Card on-site processing or paying by Check or Money Order. It shows I accept MasterCard, Visa and American Express. |
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| Q. Are there any stores or salons that carry your items? |
| A. No. At this time they are only available through my website. |
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| Q. What is your return policy? |
A. I accept returns but must be notified of any problems within 7 days of receipt of the item. The customer is responsible for all shipping costs related to the return of the item. The item must be unused and in saleable condition with tags on within 14 days of purchase. I will replace the item with one of equal value once the item in question has been returned to me.
B: In the case of defective merchandise, the customer must notify me within the first 30 days after purchase. The customer must return the item to me within that time period... the first 30 days. I will replace and ship the new item to you at no charge or issue a refund of your purchase price once the item in question has been returned to me. Please note..., shipping charges are not included in the refunded amount.
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| Q. Do you offer your products at wholesale? |
| A. Yes, certain products are available at wholesale/bulk pricing. Please contact me for details and conditions. |
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| RETURN EXCEPTIONS |
| Monogramming: Any item that has been monogrammed cannot be returned. |
| Sandals: It has been my unfortunate experience to find that all sandals are not created equal. That being said I do not feel that you, my customer, should pay the price for defective materials. I will ask you to return the sandals to me and refund your money. |
